Refund Policy

Last updated:

Geographic Scope and Topic

This refund policy applies to purchases from craxylonxak.world, operated from Germany. We sell dietary supplements to customers primarily within the European Union. Return and refund terms follow EU consumer rights where applicable.

1. Return Period

You may return unopened products within 14 days of delivery for a full refund, in accordance with EU consumer rights.

2. Eligibility

Products must be unopened, in original packaging, and returned in resalable condition.

3. How to Return

Contact us to initiate a return. We will provide return instructions. You are responsible for return shipping costs unless the product is defective.

4. Refund Processing

Refunds are processed within 14 days of receiving the returned product. The refund will be issued to the original payment method.

5. Defective Products

If you receive a defective product, contact us immediately. We will arrange a replacement or full refund.