Refund Policy
Last updated:
Geographic Scope and Topic
This refund policy applies to purchases from craxylonxak.world, operated from Germany. We sell dietary supplements to customers primarily within the European Union. Return and refund terms follow EU consumer rights where applicable.
1. Return Period
You may return unopened products within 14 days of delivery for a full refund, in accordance with EU consumer rights.
2. Eligibility
Products must be unopened, in original packaging, and returned in resalable condition.
3. How to Return
Contact us to initiate a return. We will provide return instructions. You are responsible for return shipping costs unless the product is defective.
4. Refund Processing
Refunds are processed within 14 days of receiving the returned product. The refund will be issued to the original payment method.
5. Defective Products
If you receive a defective product, contact us immediately. We will arrange a replacement or full refund.